Refund and Cancellation Policy
PRICING
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Changes to the Price and Subscription Plans – We have subscription plans for our services on monthly basis or any other frequency as may be suitable and the prices for the plans are negotiated and informed during the availing of services. However, we may change our subscription plans and the price of our services from time to time based on our pricing models, however, any price changes or changes to your subscription plans will apply no earlier than 7 (Seven) days following notice to you. Additionally, if the User wishes to revise or change the Plan availed by the User, the User may do so by informing the Company. The Company may choose to accommodate or renegotiate or cancel the services solely on its own discretion.
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REFUND TERMS AND CONDITIONS
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Eligibility for Refund
The Platforms allows refund to the Users in the following cases, subject to terms on this page:
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When we are unable to provide services to the User but for which the payment has been made by the User.
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When User informs us of their intention to stop availing services for which the payment has been made by the User.
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If there is a dispute in quality of service already availed by User for which the payment has been made by the User, subject to sole discretion of the Company on the case-to-case basis.
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Amount of Refund
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For personalized 1-1, the User gets full refund for the number of those unused classes where the User has informed in advance about intent to not avail service on a given day and time as per terms discussed and mentioned elsewhere during sales, operations, or billing interactions.
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For group classes (with more than one student), if the User misses joining a class that was taken by the instructor, then those classes are not refunded.
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Amount of refund will be based on unused part of services, after adjusting for any taxes and payment gateway charges. Calculation of any such deduction will be done by the Company at own discretion and the Company shall not be liable to justify such deductions to the User.
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The refund amount can be adjusted among other remaining classes, or through refund via Amazon Gift Voucher or Zelle or any other mode of payment which is mutually agreed upon. However, the final decision for viable means of refund shall rest on the Platform and Company.
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Request for Refund
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All Refund requests shall be made by the User by emailing to finance@lifeskilllearnings.com, which will be the official mode of communication with the Platform and the Company for all information or queries related to payments and refunds. The Company shall waive all other means of communication made.
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Request for refund by User must be made within 15 days of planning to stop availing services or within 15 days of last date when service were availed. Refund request received beyond 15 days of the last date when the service was last received may not be honoured. Any such decisions shall rest with the Company at on case-to-case basis.
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The Refund shall be completed between 7 to 15 days from the date of refund request made by the User.
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CANCELLATION POLICY
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You can cancel your subscription only with a prior intimation of 15 (Fifteen) days, and you will not be allowed to cancel your subscription without fulfilling the period of 15 (Fifteen) days prior intimation unless exemption explicitly by us on reducing the period.
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The company at its sole discretion may cancel any subscription(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction that is not following the Terms of use, or
c. if the User has demonstrated unprofessional behaviour towards employee, management, staff, or instructors with the Company
Decision to cancel subscription(s) due to above reasons shall rest with the Company. The Company shall provide reasonable evidence towards such behaviour on its own discretion; however, the Company is not liable to any standards of proof. Company shall not be liable for any refund in such cases. The User shall forfeit any payment made.
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Company may also at its sole discretion may cancel subscription(s) and service(s):
a. in case of unavailability of the Platform
b. if the company cannot provide or does not want to provide the User with services
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We maintain a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel their request placed by them in future. Notwithstanding this policy, any specific terms and conditions mentioned on the service page, and/or as agreed with a User before/during/after the transaction, will override the terms and conditions mentioned herein in case of a conflict.
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